Return Policy

Koi Gardens Inc

Return Policy and Guarantee

If for any reason the product(s) you are purchasing need to be returned, we gladly accept returns up to 14 days at which the amount you paid will be returned to you by the original payment method less shipping charges. Product(s) must be in the original unmarked package and unused, including any accessories, manuals, documentation, and registration that were shipped with the product. Absolutely no returns on any cut or live product(s), special orders, sale items, and/or discontinued items.

Hard Goods: There is NO RETURN on any cut liner, underlayment, tubing, or other custom cut items. Please double-check merchandise requirements with our staff, as Koi Gardens Inc. is not responsible for errors made due to improper sizes or measurements. Manufacturer warranties are honored where applicable only when accompanied by the original cash register receipt. Alterations to merchandise will void all warranties. Koi Gardens Inc. is not responsible for merchandise after the warranty expires.

Credit Notes: Must be presented or mailed in when redeeming.

Upon the arrival of shipments, Koi Gardens Inc. must be notified within 24 hours of any problems concerning our merchandise. The customer is responsible for the shipping/transportation costs of returning merchandise.

Please Do Not Sign For Any Package That Appears To Have Been Damaged In Shipping.